Operations Manager

Operations Manager
South-East London
£40k - £45k + company car
Property Services

Daniel Owen are proud to be representing a building firm in the South-East London area who are looking for a brand new Operations Manager to join their team to manage engineers and office staff, ensuring jobs are scheduled efficiently, customer service is exceptional, and performance targets are met.

Duties:

• Oversee and manage daily operations, ensuring the smooth delivery of property maintenance services.
• Lead, train, and motivate the team, including engineers and office staff.
• Ensure all jobs are booked efficiently and engineers have the required materials and information.
• Monitor KPIs and budget targets, driving operational efficiency.
• Managing company fleet
• Maintain strong relationships with clients and provide regular project updates.
• Handle escalations, complaints, and service issues with professionalism.
• Ensure compliance with health & safety, employment laws, and company policies.
• Provide regular reports to the General Manager and contribute to business strategy.

Requirements:

• Previous experience in a similar role
• Competent IT skills (including Outlook, Excel & Word)
• Strong leadership and organisational skills
• Excellent written and verbal communication skills