Housing Officer Sutton

Housing Officer
Greater London
£15.18 p/h
Repairs and Maintenance

Contract Role with training provided

Office Based

Responsibilities:

Will be responsible for managing busy Customer Care and Repairs email in boxes and ensuring these are responded to within service standards. Will also triage Housing Management and Repairs calls, raise repairs and undertake admin tasks for a busy Housing Management service.

• Respond to all calls and enquiries and adhere to targets and objectives as set out by the management around average time taken on calls.
• Take customer repair orders, obtaining full repair information, accurately diagnosing repairs and making appropriate and relevant appointments in accordance with policy and practice.
• Maintain procedures for accurate record keeping updating our system at all times, coordinating and enforcing systems and policies
• Monitor internal system to ensure that issues are resolved in a timely manner by the relevant person
• Respond positively and manage efficiently all customer's needs/support, monitor these requirements
• Liaise with other departments where necessary to ensure positive expected outcomes are obtained

Desirable

• Previous experience working as a call handler within a customer service / call centre environment
• Excellent written, verbal, questioning & interpersonal skills.
• Analytic skills.
• Strong customer experience ethos
• Use of NEC (Northgate) or equivalent
• Outcome focused

Ongoing contract with perm opportunities & progression available

Please send CV's through to be considered